Terms and conditions policy

Terms and conditions

Thank you for your interest in my products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works.

  1. General terms and condition
  2. Orders
  3. Customer information
  4.  Prices, fees, etc 
  5. Special offers
  6. Shipping and delivery
  7. Right to withdrawal ( crafts)
  8. Right to withdrawal (workshops)
  9. Refunds
  10.  Limitations of liability
  11. Intellectual property rights
  12.   Changes to the general conditions 

1.General Terms and Conditions

These general terms and conditions apply when you   place an order from JaxsArts Willow and Crafts

If you purchase a workshop being run by an alternative organisation then your agreement is with them and so there terms and conditions apply.

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission. and that you will comply with the General Conditions. Please note that to attend the workshops advertised in this shop you must be at least 16 years of age or as in the case of a family workshop attending with someone who is over the age of 18.

Please note JaxsArts Willow and Crafts only operates within the United Kingdom and does not export items outside of the UK

2.Orders etc.

When I receive an order confirmation from you a purchase agreement is entered into. I encourage you to save the order confirmation for any future contacts with us.

You may withdraw your order until it has been confirmed by me. I will then refund any payment that you, or your pay- or credit card company, have made for the order ( please note that workshop cancelation times apply)

I may cancel an order if the case of a workshop it does not take place. I will then refund any amount paid and notify you about equivalent products and options if such are available.

3. Customer information etc. 

You are responsible for that the personal data that you provide is correct and complete. Please note that your date will be kept in accordance with the GPDR data protection regulations and will only be used for the purpose of contacting you about your purchase/activity. If you wish me to add your details to a mailing list please contact me saying that you give me permission for me to store your details for that purpose.

You are responsible for all purchases made. with other organisations or via PayPal, BACS payment etc. So make sure that you keep the login details secret and that no unauthorized persons have access to them. ( please also refer to

JaxsArts privacy policy

4.Prices, fees etc.

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified.

Please note also that local charges (fees, credit or bank card fees, sales tax,etc.) may apply such charges are at your expense and will not be refunded.

5.Special offers

From time to time I may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to the extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be canceled by me at any time, and if we do so these General Conditions will apply without amendments.

6. Shipping and delivery – (craft items )

Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.

Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

7. Right to Withdrawal *(Craft items and vouchers)   #section_7 }

You may withdraw your order by notifying me within 14 days from the day that you received the ordered products. You must then send me a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to me and  I  therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.

When an order is withdrawn by you, I will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). From the amount to be refunded I will, however, deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics.

Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. I will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. I will, however, delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.

8. Right to Withdrawal *(Workshops)    

If you decide to withdraw from attending a workshop which has been paid directly to JaxsArts, I will refund the price that you have paid a set out below.

A cancelation notice period of workshops purchased directly from me via my  shop or via bank payment etc

  • Two weeks’ notice must be received to guarantee a full refund, minus a £10 administration fee or 25% cancelation fee (whichever is greater)  to cover the cost of venue hire/ materials.  If you wish to attend a future workshop I am happy to provide you with a credit note for the full amount. –
  • If you provide less than two weeks notice there will be an additional charge for a % of hall hire costs  + If less than one week’s notice is given an additional charge will be made to cover materials costs if you were due to attend a willow workshop.

Workshops purchased using Craft Courses vouchers

  •  Craft courses terms of conditions say that a voucher cannot be exchanged unless the workshop provided agrees to them attending a different class.
  • If you wish to exchange a voucher to another course the voucher can be exchanged on the condition that you pay the additional transfer fee of £5  to cover administration time. The voucher will be still held within craft courses payment system.
9.  Refunds for Jaxsarts products and classes 
I will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed For all other items purchased via other organisations please refer to their terms and conditions of sales

10. Limitation of Liability 

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.

11.Intellectual Property Rights 

The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

12.  Changes to the General Conditions

These General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).


I reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

Governing law and disputes

In the event of a dispute, I will strive to comply with any decision by the relevant consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.

These Conditions were established by JaxsArts Willow and Crafts Store on 2018-03-11 21:28:01.870511