Terms and conditions relating to purchases

Thank you for your interest in purchasing artwork, workshop or service

Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works.

  1. General terms and condition
  2. Orders and order withdrawel 
  3. Customer information
  4.  Prices, fees, etc 
  5. Special offers
  6. Shipping and delivery
  7. Refunds workshops
  8. Refunds physical items
  9.  Limitations of liability
  10. Intellectual property rights
  11.  Changes to the general conditions 
  12. Waiver
  13. Governing law and disputes

1.General Terms and Conditions

These general terms and conditions apply when you   place an order from JaxsArts Willow and Crafts for willow sculptures and art/ craft products.

By accepting these General Conditions, you confirm that you are at least 18 years old  and that you will comply with the General Conditions as detailed below

Please note JaxsArts Willow and Crafts only operates within the United Kingdom and does not export items outside of the UK

2.Orders and order withdrawel

When we receive an order confirmation from you a purchase agreement is entered into. We encourage you to save the order confirmation for any future contact.

a.Physical items -  Please note that all handmade items are unique and one of a kind and not mass-produced. Item excluding bespoke items are posting without any charge, if you wish to alter/ cancel your order please contact us to check if the item has been dispatched, if the item has already been sent please refer to section 8 refunds. 

b.Workshops – Please check your order before you book,   you may cancel the order before the worksh0p place is confirmed otherwise it is non-refundable except for if it is cancelled (please read section 7 for further details.)

c.Commissions and bespoke items created to order.

Creating a bespoke piece of work is always an interesting experience and may take some time to design the piece once the proposal has been agreed a contract will be drawn up in advance of creating the artwork.

A non-refundable deposit of  50% of the cost will need to be paid before the work is started.  I will take photographs and a mini film will be sent to you once the item is completed. The remainder of the fee will need to be paid before the item is posted.

Please note that the creation of bespoke made to measure,  perishable items are  not covered by the standard cancellation rights  Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013  

The work will remain the property of the creator until it is posted, if you decide to cancel the order before it is posted  you will not receive a refund for any monies already paid. 

d. Please note that you are responsible for all purchases made. with other organisations or via PayPal, etc. So make sure that you keep the login details secret and that no unauthorized persons have access to them.

3. Customer information  

You are responsible for the personal data that you provide to ensure that it is correct and complete. Please note that your data will be kept in accordance with the GPDR data protection regulations and will only be used for the purpose of contacting you about your purchase/activity. If you wish me to add your details to a mailing list please contact us saying that you give permission for your details to  be added and used for that purpose. please also refer to JaxsArts privacy policy

4.Prices, fees etc.

The prices indicated on this Website apply to orders placed on this website. All prices are in the currency stated on the Website and include VAT where specified.

Prices include VAT and mainland UK delivery only. All prices are correct at time of going to press. We reserve the right to alter prices either up or down, including any variations to the rate of VAT.

Please note also that local charges (fees, credit or bank card fees, sales tax,etc.) may apply such charges are at your expense and will not be refunded.

5.Special offers

From time to time we may, for specific products, offer more favourable conditions than those provided for in these General Conditions, for example with regards to the extended right of withdrawal or free returns. Such more favourable conditions are valid only for a limited duration of time until the specific products are sold out and maybe cancelled by me at any time, on such occasions General Conditions will apply without amendments.

We reserve the right to alter prices either up or down, including any variations to the rate of VAT.

6. Shipping and delivery – ( art and craft items already made )

Products in stock will be delivered at the earliest convenience . The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you. (see 8a)

Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

7. Refunds workshops 

For workshops that you have booked directly through JaxsArts or with a craft courses voucher  workshop places are non refundable unless the workshop is cancelled ,  you have the option to transfer to an alternative workshop or  receive a voucher towards anothe workshop or a item.  For further details visit the   workshop postponement and cancellation page ,

For all other workshops purchased through other organisations please refer to their terms and conditions of sale.

8. Refunds -  physical items 

Please note that his only applies to items that have already been made and are not commisioned bespoke art works.

 a.Refunds on items cancelled before posting  

When an order is withdrawn by you, we will refund the price that you have paid for the products

b.Refunds on items that have already been sent 

b1.You may return your order by notifying us  within  1 week from the date that the products were ordered . You must then send  a returns notification notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to,  and photographs of the items before it is packaged for return. 

Once the acceptance for the item to be returned has been made you must then also, immediately and within 14 days from the date of the withdrawal notification approval , return the withdrawn products to us at your expense. 

b2..You are responsible for the condition of the products during return shipment we therefore strongly recommend that you send these well packaged, in the same condition that it arrived and in their original box and/or packaging. We also recommend  that you use a  tracking service with compensation cover for the value of the item that you are posting so that if the item is damaged in return transport you have evidence and can claim against the delivery company. 

b3.Once the item is returned and providing the item(s) are still in a completely saleable condition and in their original packaging,   Please note  that if the item is not returned in the same condition,  if it has been  handled  to a greater extent than necessary to determine its function or characteristics we will deduct any depreciation in value of the products.

We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification, once the items/s have been received .  The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.

9. Limitation of Liability 

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.

The Seller shall be under no liability for any failure to perform all or any part of its obligations under the Contract if such failure shall be due to the act of God, terrorism, strikes, lockouts, labour disturbances, Statute or any regulation of any government, public or local authority, delays or defaults of suppliers and subcontractors or with out prejudice to the generality of the foregoing any other causes beyond the reasonable control of the Seller and this condition shall apply not withstanding that it may conflict with any special condition.

10.Intellectual Property Rights 

The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

11.  Changes to the General Conditions

These General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

12. Waiver 

I reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

13. Governing law and disputes

In the event of a dispute, I will strive to comply with any decision by the relevant consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.

These Conditions were updated by JaxsArts & Designs (trading as Jaxsarts Willow and Crafts  Workshops)  01.o3.2020