Bookings etc F A Q

Thank you for your interest in purchasing artwork, workshops, or services.

Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works.

  1. General terms and condition
  2. Orders
  3. Commissions
  4. Customer information
  5. Prices, fees, etc 
  6. Special offers
  7. Shipping and delivery
  8. Refunds workshops
  9. Refunds physical items
  10. Customer information
  11.  Limitations of liability
  12. Intellectual property rights
  13.  Changes to the general conditions 
  14. Waiver
  15. Governing law and disputes

1.General Terms and Conditions

These general terms and conditions apply when you place an order from JaxsArts Willow and Crafts or Jacqueline Rolls Artist for artworks, art/ craft products, and workshops

By accepting these General Conditions, you confirm that you are at least 18 years old  and that you will comply with the General Conditions as detailed below

Please note JaxsArts Willow and Crafts currently operates within the United Kingdom and does not export items outside of the UK unless otherwise agreed.

2. Orders n from you a purchase agreement is entered into. We encourage you to save the order confirmation for any future contact.

a.Physical items –  Please note that all handmade items are unique and one of a kind and not mass-produced.

b.Item excluding bespoke items– if you wish to alter/ cancel your order please contact us to check if the item has been dispatched if the item has already been sent please refer to section 8 refunds. 

c.Workshops – Please check your order before you book a place on one of my workshops to make sure that the details are correct if you have any questions please contact me.  Please read  section 7  refunds.


Creating a bespoke piece of work is always an interesting experience and may take some time to design the piece,  once the proposal has been agreed a contract will be drawn up in advance of creating the artwork.

A non-refundable deposit of  50% of the cost will need to be paid before the work is started.  You will be sent photographs and a mini film which will be sent to you once the item is completed. The remainder of the fee will need to be paid before the item is posted. Please note that should the work not be completed to a situation that is out of our control e.g: long term illness, injury the full deposit will be reimbursed and the agreement canceled. 

Please note that the creation of bespoke made to measure,  perishable items are  not covered by the standard cancellation rights  Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013  

The work will remain the property of the creator until it is posted, if you decide to cancel the order before it is posted  you will not receive a refund for any monies already paid. 

d. Please note that you are responsible for the methods that you use to purchase the item and ensure that the funds are delivered safely.

4.Prices, fees, etc.

The prices apply to orders placed on this website /shop. All prices are in the currency stated on the Website and include VAT where specified.

Prices include VAT and all prices are correct at time of going to press. We reserve the right to alter prices either up or down, including any variations to the rate of VAT.

Please note also that local charges (fees, credit or bank card fees, sales tax,etc.) may apply such charges are at your expense and will not be refunded.

5. Special offers

From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to the extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time until the specific products are sold out and maybe canceled by me at any time, on such occasions General Conditions will apply without amendments.

We reserve the right to alter prices either up or down, including any variations to the rate of VAT.

6. Shipping and delivery – ( art and craft items already made )

Products in stock will be delivered at the earliest convenience. Unless otherwise stated the delivery cost will be added to the cost of the item.

The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you. (see 8a) 

Postal delivery –  depending on the delivery method you may be required to pick up the order at a specific delivery point. You or your representative are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. If we need to resend you will be charged for the delivery.

Collection may be arranged and personal delivery of large items may be possible if you live within 25 miles radius of Southampton. Fuel mileage may be charged (45p per mile). Options are also available for live willow plants for up to 15 miles

7. Refunds workshops 

Workshops that you have booked directly through JaxsArts or with a craft course voucher workshop may be canceled up to two weeks before the workshop is due to take place in such circumstances you will receive the refund  minus any administration costs for further details please visit the  workshop postponement and cancellation page,

For all workshops purchased through other organizations your agreement is with them so please refer to their terms and conditions of sale.

8. Refunds –  Physical items 

Please note that this only applies to items that have already been made and are not commissioned as large bespoke artworks.

 a.Refunds on items canceled before posting  

When an order is withdrawn by you, we will refund the price that you have paid for the products.

b.Refunds on items that have already been sent 

You may return your order by notifying me within  1 week from the date that the products were ordered. Once the returns request has been accepted and approved I will send you details regarding how to return the time. 

  • You must then send a returns notification containing your name, address, e-mail address, the order number, and a specification of which products that the withdrawal relates to,  and photographs of the items before it is packaged for return. 
  • Once the acceptance for the item to be returned has been made you must then also, immediately and within 14 days from the date of the withdrawal notification approval,  item to us at your expense. 
  • The item must be returned in the same condition, you must ensure that it has been handled more than is necessary to determine its function or characteristics We also recommend that you use a  tracking service with compensation cover for the value of the item that you are posting so that if the item is damaged in return transport you have evidence and can claim against the delivery company.
  • You are responsible for the condition of the item/s during return shipment we therefore strongly recommend that you send these well packaged, in the same condition that it arrived and in their original box and/or packaging.
  • Once the item has been received and checked we will reimburse you with the amount to be refunded as soon as possible and within 14 days of the withdrawal notification, once the items/s have been received.  The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.

c. Refund on items that have been damaged during transit 

All items are sent by recorded delivery and are well packaged so in the unlikely situation where delivered and it is obvious that damage has occurred during transit. Please take photographs of the item and packaging as soon as it becomes clear that any damage has happened and do not open any further. Please contact me asap to enable me to contact the delivery company and to start a claim.

Which provide a great guide on returning damaged goods

9.Customer information  

You are responsible for the personal data that you provide to ensure that it is correct and complete. Please note that your data will be kept in accordance with the GPDR data protection regulations and will only be used for the purpose of contacting you about your purchase/activity. If you wish your details to be added to a mailing list you will need to provide permission for your details to be used for that purpose. please also refer to the privacy policy

10. Limitation of Liability 

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages, and under no circumstances are we liable for indirect damages such as loss of earnings, etc.

The Seller shall be under no liability for any failure to perform all or any part of its obligations under the Contract if such failure shall be due to the act of God, terrorism, strikes, lockouts, labour disturbances, or any circumstances that are out of their control.

Statute or any regulation of any government, public or local authority, delays or defaults of suppliers and subcontractors or without prejudice to the generality of the foregoing any other causes beyond the reasonable control of the Seller and this condition shall apply notwithstanding that it may conflict with any special condition.

10.Intellectual Property Rights 

The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout, and information on products, services, and other content may not be copied or used without our prior written consent.

11.  Changes to the General Conditions

These General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

12. Waiver 

We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices, or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

13. Governing law and disputes

In the event of a dispute, we will strive to comply with any decision by the relevant consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.

These Conditions were updated by JaxsArts & Designs (trading as Jaxsarts Willow and Crafts  Workshops)  03.10.2020