I reserve the right to cancel the class if I am unable to run the class due to ill health or bereavement or the venue has to close and we cannot find a alternative venue.
If this happens a new date will be arranged, you will then be given the choice of attending the replacement workshop, receiving a credit note against another workshop or requesting a full refund.
Cancelling your place
If you wish to cancel your place on a workshop,
Two weeks’ notice must be received to guarantee a full refund this will be sent to you minus a £10 or 25 % cancelation fee (which ever is greater) to cover the cost of venue hire/ materials.
If you provide less than two weeks notice there will be additional charge for a % of hall hire costs + If less than one weeks notice is given a additional charge will be made to cover materials costs if you were due to attend a willow workshop.
Please note that if you have purchased a craft courses voucher and are using it to purchase a workshop I will not be able to reimburse you in cash however I may be able to change the voucher to be used for a different workshop if the Craft Courses administrators agree to that happening
Your right to cancel purchase of items from my shop
If you change your mind please contact me as soon as possible. by telephone or email. If the item has been posted then the order cannot be cancelled. If it hasn’t been posted you will be reimbursed the amount minus the card/ paypal fee .
Returning purchased items
For all goods that have been sent to you by post, please contact me asap, a notification to return a item must be received within 14 days of purchase.
If the item has been damaged in transit by the postal service please take photographs of the item and attach these to your contact the email.
The item must be returned in the same condition as received. Please note that you are responsible for covering the cost of return postage I would recommend that you sent the item by a traceable method e.g. recorded delivery to ensure its safe return.
Once the item has been received safely you will be refunded the original cost minus the original postage fee.